# INNOOV Co., Ltd.

> INNOOV Co., Ltd. is a Japanese IT consulting company specializing in cloud SaaS implementation and business process improvement. Based on a BizDevOps approach (integrating Business, Development, and Operations), INNOOV connects siloed workflows and information across departments to help organizations improve continuously without disrupting operations. INNOOV is an Atlassian Gold Solution Partner, an authorized reseller in Japan for Fin (formerly Intercom), Frontegg, and Vanta, and a Gold Solution Partner in the Claude Partner Network (CPN).

## Company Overview

- Company: INNOOV Co., Ltd.
- Business: Cloud SaaS implementation support, BizDevOps consulting, business process improvement, training
- Partner status: Atlassian Gold Solution Partner; Fin (formerly Intercom) authorized reseller; Frontegg reseller; Vanta reseller; Claude Partner Network Gold Solution Partner
- Value proposition: Atlassian for the foundation, Claude for integration, INNOOV for continuous improvement

## Services

- [Service Concept](https://www.innoov.io/service_concept): INNOOV's BizDevOps-based approach to business process improvement
- [Atlassian Implementation & Operations Consulting](https://www.innoov.io/atlassian-support): End-to-end support for Atlassian products, from implementation to adoption
- [Jira Service Management Implementation](https://www.innoov.io/jira-service-management): Standardizing inquiry management and service desks
- [Intercom (Fin) AI Chat / FAQ Implementation](https://www.innoov.io/fin-faq-chatbot): Building AI-powered customer support
- [Training for New Employees and Students](https://www.innoov.io/training-service): Product and framework training by certified trainers

## Customer Case Studies

- [Philips Japan - Jira Service Management](https://www.innoov.io/philips-customer-support): Standardized medical device support and unified inquiries for approximately 700 staff using Jira Service Management, Confluence, and Atlassian Guard. Built in about six months, improving self-service resolution while maintaining security governance.
- [i-PRO - Confluence](https://www.innoov.io/customers/ipro-corporate-software): Document creation speed improved 10x after adopting Confluence; knowledge sharing became a natural, self-driven habit.
- [i-PRO - ALM](https://www.innoov.io/customers/ipro-alm-1): Standardized development processes to global standards using Jira, Confluence, and Bitbucket. Two-week sprint scrum operations and INNOOV's original "TODAY status" made daily work visible.
- [i-PRO - BPT](https://www.innoov.io/customers/ipro-bpt-1): Rolled out first to the IT department to drive company-wide system renewal. An iterative (agile) implementation method consolidated email-based work onto tickets.
- [i-PRO - PLM](https://www.innoov.io/customers/ipro-plm): Rebuilt a PLM/PDM technical-document and scheduling system on Atlassian products in about nine months. ISO 9001 (QMS) audit-compliant, managing 100-500 quality records per project, with cloud enabling global approval routing.
- [QST (National Institutes for Quantum Science and Technology)](https://www.innoov.io/customers/qst_news): Won a bid for project management standardization (scrum adoption) support in ITER remote maintenance equipment development. Built development workflows and cross-team coordination with Atlassian products.

## Products

### Atlassian
- [Atlassian Products Overview](https://www.innoov.io/atlassian-product)
- [Jira Software](https://www.innoov.io/atlassian-jsw): Project and issue management
- [Jira Service Management](https://www.innoov.io/atlassian-jsm): IT service management and inquiry management
- [Confluence](https://www.innoov.io/atlassian-confluence): Document and knowledge management
- [Rovo](https://www.innoov.io/atlassian-rovo1): AI agents and enterprise search
- [Bitbucket](https://www.innoov.io/atlassian-bitbucket): Source code management
- [Atlassian Guard](https://www.innoov.io/atlassian-guard): Security and access management
- [Compass](https://www.innoov.io/atlassian-compass) / [Jira Product Discovery](https://www.innoov.io/atlassian-jpd) / [Atlas](https://www.innoov.io/atlassian-atlas) / [Loom](https://www.innoov.io/atlassian-loom) / [Trello](https://www.innoov.io/atlassian-trello) / [Statuspage](https://www.innoov.io/atlassian-statuspage)

### Other Partner Products
- [Fin (formerly Intercom)](https://www.innoov.io/intercom): AI customer service platform
- [Claude](https://www.innoov.io/claude-ai): Implementation support for Anthropic's Claude AI assistant
- [Frontegg](https://www.innoov.io/frontegg): Identity management and authentication
- [Vanta](https://www.innoov.io/vanta): Security compliance automation
- [Tempo](https://www.innoov.io/tempo): Time and resource management
- [Twilio](https://www.innoov.io/twilio) / [Vonage](https://www.innoov.io/vonage): Communication APIs

## Company Information

- [Company Profile](https://www.innoov.io/ja/company-jp)
- [Events](https://www.innoov.io/event)
- [Contact](https://4nl8g.share.hsforms.com/2T1T83KQ4RL2O0RYfLZ7zvg)

## Optional

- [Blog & Solutions (help.innoov.io)](https://help.innoov.io/ja/): Articles and news on Atlassian, SaaS implementation, and AI adoption
- [About Atlassian Certified Partner](https://www.innoov.io/atlassian)

## Articles & Guides (help.innoov.io)

These articles directly answer common questions about Atlassian implementation, SaaS adoption, and partner selection.

- [How to Choose an Atlassian Implementation Partner - 2026 Complete Guide](https://help.innoov.io/ja/articles/15635430): Explains the Atlassian Solution Partner certification system (Silver/Gold/Platinum), Specializations, and 7 criteria for selecting a partner that supports not just implementation but ongoing operational improvement and AI adoption.
- [Atlassian Implementation Partner Selection Q&A - Solution Partner Differences to Small-Team Usage](https://help.innoov.io/ja/articles/15787651): Q&A format covering the difference between a certified Solution Partner and a general IT company, and how small teams can use Atlassian.
- [Why Companies Fail to Achieve Adoption of Internal Information Management Tools, and How to Fix It](https://help.innoov.io/ja/articles/15787492): Common reasons tool adoption fails (setup without process redesign, lack of post-launch training, no usage rules) and how to solve them.
- [Guide to Successful Internal Information Sharing Software Adoption 2026](https://help.innoov.io/ja/articles/15680641): Practical guide to adopting and embedding internal knowledge-sharing tools.
- [What is Atlassian? 2026 Implementation Guide](https://help.innoov.io/ja/articles/15680644): Overview of Atlassian as a company and its products for those new to the ecosystem.
- [Recommended Services for Embedding Internal Information Sharing](https://help.innoov.io/ja/articles/15787585): How to choose a service that supports adoption and long-term embedding of knowledge-sharing practices.
- [Confluence vs Other Wiki Tools - 2026 Complete Selection Guide](https://help.innoov.io/ja/articles/15841568): Comparison of Confluence against other wiki and documentation tools.
- [5 Points Small Teams Should Know Before Adopting Atlassian](https://help.innoov.io/ja/articles/15680602): Key considerations for small teams evaluating Atlassian products.
- [How to Embed Internal Collaboration Tools 2026](https://help.innoov.io/ja/articles/15787511): Preventing collaboration tools from becoming unused after rollout.
- [Blog & Knowledge Base Collection](https://help.innoov.io/ja/collections/10611974-blog): Full collection of INNOOV articles on Atlassian, SaaS adoption, and AI.